Day 2 of recurrent is done with. Today actually went by fairly fast. I think that's due to us actually talking about stuff instead of listening to an instructor regurgitate stuff. We started with a video and discussion on Air France Flight 447 and upset recovery and prevention training.
The rest of the day we did service training. It wasn't on how to smile and shake hands, which the company apparently used to do. This training involves not only crew members but people from maintenance, accounting, dispatch, scheduling, pretty much every facet of the company. One of the big things they wanted to get across is that even if an employee wasn't hands on or face to face with the Owners that they supported who is. We went into detail on customer service and how customer service for us is more than getting the Owners from A to B. The Owners are paying us for the travel experience, not just to get them where they want to go. If they solely cared about cost, they would go to a competitor. (We have aboirna 25-30% price premium over our competitors. ) #nt
